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European Schoolnet Academy FAQ

Welcome to the FAQ! Please see the list of categories below for the frequently asked questions on that subject, and click on a question to reveal the answer. If you don't find an answer there, you can explore these alternatives:

  • Have you checked the FAQ of your specific course?
  • Have you checked your course's forum?
  • Have you checked your course's Facebook group?

If you have exhausted all these avenues, you can contact us at the European Schoolnet Academy help desk.

We hope you find what you're looking for!

Our platform

What is the European Schoolnet Academy's code of conduct?

As we are a very diverse group of course participants, it is important that we agree on a framework for interacting with each other. Therefore, please take a look at the Academy's Code of Conduct. By continuing with our courses, you agree to abide by this Code of Conduct in all communications associated with those courses' activities.

How do I get the most out of a MOOC?

Learning online, especially in MOOCs, can easily prove overwhelming. We therefore recommend you take a look at the five strategies for learning online below. If you want to look at these strategies in more detail, then check out the short, self-paced mini-course Five Strategies for Learning Online on the School Education Gateway.

  • Strategy 1: Reflect on how you learn best. One of the key characteristics about online learning is that how you learn is to a significant extent up to you. This means you need to reflect on how you learn best. For more information, check out this video.
  • Strategy 2: Plan your learning. Planning your learning is important, and it is advisable to set times in your calendar when you will be working on the course. Think about what works best for your learning and your current schedule. For more ideas, check out this video.
  • Strategy 3: Use a learning diary. It is important to put whatever you find in an online course into the context of your own situation. To do this, and to avoid getting lost in all the material and discussions, you can create a learning diary. For more information, check out the next section of the course introduction, as well as this tutorial.
  • Strategy 4: Build a personal learning network. In most MOOCs, learning doesn't just happen via the course content, but more importantly by connecting to and drawing from the library of experiences, views, and practices that the multitude of participants bring to the course. Ideally, through participation in the course, you will build or extend your personal learning network online. For more details on this, see this video.
  • Strategy 5: Find support when you need it. The team behind each course is usually very small, making it difficult to respond to questions in a timely manner. Therefore, you will always be better off trying to find an answer yourself, then directing your question to your peers. Only if neither of these methods has yielded a solution should you go to the course team for support. For more details on how to find support, check out this video.

Who can I ask for help?

If you need help, you're at the right place! If you have general questions about the European Schoolnet Academy, please check the other questions in this FAQ.

For specific questions about a course, please visit its dedicated FAQ section of that course. If you cannot find your answer there, please check with your fellow course participants, for example in the Facebook group.

If you still have a question or technical issue, please contact our helpdesk, and we will do our best to help you.

How do I edit my profile and account?

On your "Profile" page you can see how your profile is displayed on the European Schoolnet Academy platform. Click on each section to add or edit the information. To edit information like your name, email address, and timezone, you have to go to the "Account" page via the menu on the top right (click on the triangle to reveal the menu).

What is a MOOC and how do I participate in it?

MOOCs (Massive Open Online Courses) are courses accessed openly via the web. If you are unfamiliar with MOOCs, please watch the following video:

And check out this video, which will help you get the most out of a MOOC:

Our courses

How much time is required to participate in a course?

This varies slightly from one course to the next, but generally we estimate around 3-4 hours of work per week are required to complete a module. The idea is that you spend about 20 minutes per day on your professional development.

However, it is up to you how much time you want to spend on a course. Most participants in our courses report spending between 2-3 hours per week, but some say they went really in depth and spent more hours than that.

How do I enrol in a course?

To enrol in a course, you first have to register as a user on the European Schoolnet Academy platform. In order to do so, please visit the registration page, where you will be asked to provide your details.

Once you have created your user account on the European Schoolnet Academy platform, you can enrol in any available course by visiting the course's homepage and clicking on the blue "Enrol in …" button jsut below the course title.

You can enrol in a course at any time after registrations have opened. You can even enrol after the course has ended, since all the materials will remain available for perusal. The difference is that the course will no longer be moderated, and you will no longer be able to earn the badges or the certificate.

Do I need to use Facebook, Twitter or other social media on a course?

Although not necessary, using social media for a European Schoolnet Academy course will make the experience more fun! Joining the Facebook or LinkedIn groups of the courses and following the discussions using the Twitter hashtags will enable you to meet like-minded participants, exchange useful resources and information, and share your thoughts and ideas on the courses. Of course, you should not forget to check out the course forums, where you can also pose questions about the course to us and your fellow participants.

Can I access the European Schoolnet Academy courses after their completion?

Courses remain open indefinitely for anyone who would like to browse the content and find ways to improve their pedagogical practices. However, please note that after their original delivery, the courses will not be moderated and no certification is available.


How much does it cost to participate in a course?

All courses on European Schoolnet Academy are completely free for all participants! The courses are funded by the European Commission, national Ministries of Education and other private and public organisations that are interested in training teachers.

Who can take part in a course?

Although the courses are targeted at classroom practitioners and other educational professionals working in schools, anybody is welcome to join.

What are the technical requirements for participating in a course?

To participate in a course, you need nothing more than a stable Internet connection and the latest version of a common internet browser.

The European Schoolnet Academy is best viewed using Chrome or Firefox, but is also certified for Internet Explorer, Opera and Safari.

In some courses we will offer webinars or TeachMeets, for which we use Adobe Connect. If you have never attended a meeting through Adobe Connect before, here is a quick overview. You do not need a webcam or a microphone for the webinars.


Can I receive formal credits for participating in the European Schoolnet Academy courses?

Whether or not the final course certificate is recognised by your Ministry of Education or other accrediting organisations depends on each country. In most cases, the certificate will not yet be formally recognised, but we are working with ministries and universities to ensure that teachers get the recognition they deserve for completing our courses.

Will I receive a digital certificate for participating in a course?

After completing the entire course, participants will receive a digital course certificate and a digital course badge. You can find more information on the certification policy of each course in its own FAQ section.